Cancellation, Rescheduling & No-Show Policy

Cancellation, Rescheduling & No-Show Policy

At Hues Salon & Wellness, every appointment is more than a time slot — it’s a moment created just for you. Our artists carefully prepare before every visit, from mixing custom formulas to setting the perfect atmosphere for your self-care experience.

Because each guest’s time matters, this policy helps us care for our community with fairness, consistency, and respect for everyone’s schedules. 

1. Appointment Scheduling

When you book an appointment at Hues, that time is reserved exclusively for you.

Our team preps in advance — planning your service, setting up tools, and curating your personalized Aveda experience.

To secure your spot, we may request contact information or confirmation through our booking system.

2. Cancellations & Rescheduling

We understand that life happens. 

If you need to reschedule or cancel, please let us know at least 24 hours before your appointment.

• Cancellations made with less than 24 hours’ notice may incur a late-cancellation fee.

• Consistent late cancellations may require a credit card on file or deposit for future bookings.

• Running late? Please call us as soon as possible. Arrivals 15 minutes or more past your start time may need to be rescheduled at your artist’s discretion and may be subject to a fee.

Giving notice allows us to offer that appointment to another guest waiting for some self-care time — thank you for being considerate. 

3. No-Show Appointments

A no-show happens when a guest misses their appointment without notice.

• First time: We understand — things happen! We’ll make a friendly note and send a gentle reminder of our policy.

• Second time: A credit card on file or deposit will be needed to hold future appointments.

• Third time or repeated pattern: A 100% service charge may apply for the missed appointment, and future bookings may require full prepayment.

No-shows deeply affect our artists’ schedules and livelihoods. This policy helps us continue offering exceptional service while honoring everyone’s time.

4. Deposits & Credit Card Policy

Deposits are only required for guests who’ve missed or canceled appointments without proper notice.

• Deposits are non-refundable, but transferable when 24+ hours’ notice is given.

• Any stored credit card information is kept securely within our booking system and used only according to this policy.

5. Emergencies & Compassion

We know that unexpected events and true emergencies happen. If something beyond your control prevents you from making it to your appointment, please contact us as soon as possible. We’ll always approach these moments with understanding and do our best to find a solution. 

6. Agreement to Policy

By scheduling an appointment with Hues Salon & Wellness, you acknowledge that you’ve read and agree to our Cancellation, Rescheduling & No-Show Policy.

This policy allows us to uphold what matters most — a consistent, intentional experience built on respect, trust, and care for both our guests and our artists.